As your point of contact at Chartis China, our dedicated Customer Service Group provides you with quality service and professional assistance for all your insurance service related needs. Whether you are looking to purchase insurance products for you and your family, or your company, the Customer Service Group remains committed to handling your servicing needs.

Professional and Dedicated Customer Service Group to Support:

• General Enquiry
• Insurance Application
• Claims Application
• Policy Renewal
• Policy Issuance
• Cancellation and Endorsement
• Payment Collection and Official Invoice Issuance
• Call Service

Customer Service Centre/Group- You receive convenient access to our comprehensive range of insurance services, in recognition of your value to us whenever and wherever you choose to contact us.

Simply call 400 820 8858 Mon ᾿Fri 9:00am ᾿5:30pm, or

Visit our Customer Service Center/Group most convenient to you (Please click here for the address):
Mon - Fri 9:00 am-5:30 pm, or

E-mail to: customerservicechina@chartisinsurance.com to learn more about our insurance services.

Risk Engineering

The Risk Engineering Department of Chartis China comprises experienced professionals who have industry knowledge, understand local laws and regulation, and have expertise in risk management. As part of 's worldwide network of engineers, Chartis China 's team of risk engineers can not only assess risks for you but also provide solutions.

Loss Prevention Survey Service
Engineers from Chartis China have developed a variety of on-site risk survey services according to different insurance needs. With the latest techniques and industry standards on risk control, we work closely with our clients as partners to conduct risk surveys and provide effective solutions for risk control.

Loss Prevention Training Service
As an important part of loss prevention solutions, engineers from Chartis China provide loss prevention training to clients in areas such as fire prevention, employee safety, product safety, and business continuity plan. By working closely with risk managers of our clients, we develop tailored training programs to meet clients' specific needs.

Other Value-added Services
Every year, the Engineering Department of Chartis China hosts various seminars on risk control for our clients. Those seminars focus on topics such as risk control, employee safety, product safety and project loss prevention and introduce latest techniques on risk management.